EXCEPTIONAL
SERVICES
DELIVERED BY
ONEPORT AIR
HANDLING

GROUND SERVICES
OnePort Air Handling offers comprehensive ground services to ensure the smooth operation of all airport activities. Our dedicated teams handle everything from aircraft marshalling and baggage handling to ramp operations and aircraft cleaning. With a focus on efficiency and safety, we ensure that all ground operations are conducted seamlessly, minimizing turnaround times and enhancing overall operational efficiency.
OVERVIEW
Our services focus on seamless airport operations. They include aircraft marshalling, ramp operations (towing, pushback), baggage handling, cargo transfer, and thorough aircraft cleaning. The goal is to minimize turnaround times and maximize operational efficiency.


GROUND SERVICES
KEY SERVICES:
Aircraft Marshalling: Guiding planes safely to their parking positions using visual signals.
Baggage Handling: Efficiently loading and unloading passenger and cargo luggage to meet tight schedules.
Ramp Operations: Managing towing, pushbacks, and other ground equipment to prepare aircraft for departure.
Aircraft Cleaning: Ensuring that the cabin and restrooms are clean, hygienic, and well-stocked for the next flight.
OVERVIEW
Our passenger handling services ensure a seamless and stress-free journey for travelers. We focus on delivering exceptional customer service while adhering to the highest safety and efficiency standards.
PASSENGER
SERVICES
KEY SERVICES:
Check-in Assistance:
Ensuring passengers complete the check-in process efficiently, minimizing wait times.
Boarding and Disembarkation:
Streamlining passenger flow during boarding and ensuring smooth deplaning upon arrival.
Special Assistance:
Helping passengers with reduced mobility, elderly travelers, or those with special needs navigate the airport and board the aircraft comfortably.
VIP Services:
Offering personalized services to high-value passengers, including expedited check-ins and access to exclusive lounges.
Baggage Support:
Assisting with baggage tagging, tracking, and resolving any issues during transit.
OVERVIEW
High-quality catering enhances the passenger experience. OnePort partners with top providers to offer customizable menus, regular quality audits, and efficient meal delivery processes, ensuring fresh and delicious options for passengers.


CATERING
SERVICES
KEY SERVICES:
Menu Customization: Offering tailored meal options to suit airline standards and passenger preferences.
Food Safety and Quality Control: Ensuring compliance with international hygiene and safety regulations.
Logistics Management: Overseeing the preparation, transport, and loading of meals to maintain freshness and timing.
OVERVIEW
MAAS focuses on easing the travel experience for crew and passengers by handling logistics efficiently. Services include:


MEET AND ASSIST SERVICES (MAAS)
KEY SERVICES:
Immigration Clearance:
Streamlining customs and immigration processes for quicker passage.
Crew Support:
Assisting with crew accommodations, airport transfers, and visa arrangements.
Personalized Passenger Assistance:
Helping passengers with ticketing, connections, and smooth transitions between flights.
OVERVIEW
OnePort provides into-plane fueling and de-fueling for all types of aircraft. Our operations ensure precise fuel delivery while maintaining rigorous safety and quality standards. This includes sourcing from reputable Egyptian refineries and conducting quality checks.


FUEL
SERVICES
KEY SERVICES:
Into-Plane Fueling: Delivering aviation fuel directly into the aircraft tanks.
De-Fueling: Safely removing fuel during maintenance or flight cancellations.
Quality Assurance: Testing fuel for contaminants or issues to ensure safety.
OVERVIEW
OnePort prioritizes safety by providing robust security services. These include monitoring check-in areas, verifying travel documents, inspecting baggage, controlling access to aircraft, and managing secure facilities for inadmissible passengers.


AVIATION
SECURITY
KEY SERVICES:
Check-in Area Monitoring:
Watching for unattended items or suspicious behavior.
Document Verification:
Ensuring passenger travel documents comply with international travel regulations.
Baggage and Ramp Security:
Conducting thorough checks of luggage and monitoring ramp areas to prevent unauthorized access.
Aircraft Access Control:
Restricting access to aircraft to authorized personnel only.
PASSENGER SERVICES
We provide exceptional passenger services designed to enhance the travel experience from check-in to boarding and beyond. Our friendly and professional staff assist with check-in procedures, baggage handling, boarding, and disembarkation. We specialize in managing passenger flows efficiently, ensuring compliance with airline standards and delivering a high level of customer satisfaction at every touchpoint.

FUEL SERVICES
OnePort Air Handling provides comprehensive fuel services to meet the needs of commercial and general aviation. We supply over 500,000 tons of aviation fuel annually, sourced from reputable refineries in Egypt. Our services include into plane fueling and de-fueling of all types of commercial aircraft. We ensure the highest standards of safety and efficiency in our fueling operations, contributing to smooth and timely flight schedules
MEET AND ASSIST SERVICES (MAAS)
Our MAAS services are designed to provide a hassle-free experience for crew members and passengers. We offer pre-flight crew visa support, hotel accommodations, immigration clearance, airport transfers, and air ticket bookings. Our team ensures that all logistical arrangements are handled efficiently, allowing for a smooth and pleasant journey.

CATERING SERVICES
We partner with top-tier catering companies to offer high-quality catering services for both private and commercial airlines. Understanding that excellent in-flight meals enhance the passenger experience, we ensure that all catering services meet stringent quality standards. Our services include menu customization, continuous auditing of catering providers, and supervision of the entire catering process to ensure that passengers enjoy fresh and delicious meals on every flight.

AVIATION SECURITY SERVICES
OnePort Air Handling provides comprehensive aviation security services to ensure the safety and security of passengers, crew, and aircraft. Our services include / Monitoring check-in areas for unattended items and suspicious behavior / Verifying travel documents against international restrictions / Conducting baggage searches and ramp area security / Controlling aircraft access and monitoring baggage loading / Providing secure facilities and services for inadmissible passengers
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ONEPORT
8 Fathy Talaat St.
Sheraton Housing, Piece 13.14 – Sq1145 – Suite 102
Cairo, Egypt