OVERVIEW

Our services focus on seamless airport operations. They include aircraft marshalling, ramp operations (towing, pushback), baggage handling, cargo transfer, and thorough aircraft cleaning. The goal is to minimize turnaround times and maximize operational efficiency.

GROUND SERVICES

KEY SERVICES:

• Aircraft Marshalling: Guiding planes safely to their parking positions using visual signals.

• Baggage Handling: Efficiently loading and unloading passenger and cargo luggage to meet tight schedules.

• Ramp Operations: Managing towing, pushbacks, and other ground equipment to prepare aircraft for departure.

• Aircraft Cleaning: Ensuring that the cabin and restrooms are clean, hygienic, and well-stocked for the next flight.

OVERVIEW

Our passenger handling services ensure a seamless and stress-free journey for travelers. We focus on delivering exceptional customer service while adhering to the highest safety and efficiency standards.

PASSENGER SERVICES

KEY SERVICES:

• Check-in Assistance:

  Ensuring passengers complete the check-in process efficiently, minimizing wait times.

• Boarding and Disembarkation:

  Streamlining passenger flow during boarding and ensuring smooth deplaning upon arrival.

• Special Assistance:

  Helping passengers with reduced mobility, elderly travelers, or those with special needs navigate the airport and board the aircraft comfortably.

• VIP Services:

  Offering personalized services to high-value passengers, including expedited check-ins and access to exclusive lounges.

• Baggage Support:

  Assisting with baggage tagging, tracking, and resolving any issues during transit.

OVERVIEW

High-quality catering enhances the passenger experience. OnePort partners with top providers to offer customizable menus, regular quality audits, and efficient meal delivery processes, ensuring fresh and delicious options for passengers.

CATERING SERVICES

KEY SERVICES:

• Menu Customization: Offering tailored meal options to suit airline standards and passenger preferences.

• Food Safety and Quality Control: Ensuring compliance with international hygiene and safety regulations.

• Logistics Management: Overseeing the preparation, transport, and loading of meals to maintain freshness and timing.

OVERVIEW

MAAS focuses on easing the travel experience for crew and passengers by handling logistics efficiently. Services include:

MEET AND ASSIST SERVICES (MAAS)

KEY SERVICES:

• Immigration Clearance:

  Streamlining customs and immigration processes for quicker passage.

• Crew Support:

  Assisting with crew accommodations, airport transfers, and visa arrangements.

• Personalized Passenger Assistance:

  Helping passengers with ticketing, connections, and smooth transitions between flights.

OVERVIEW

OnePort provides into-plane fueling and de-fueling for all types of aircraft. Our operations ensure precise fuel delivery while maintaining rigorous safety and quality standards. This includes sourcing from reputable Egyptian refineries and conducting quality checks.

FUEL SERVICES

KEY SERVICES:

• Into-Plane Fueling: Delivering aviation fuel directly into the aircraft tanks.

• De-Fueling: Safely removing fuel during maintenance or flight cancellations.

• Quality Assurance: Testing fuel for contaminants or issues to ensure safety.

OVERVIEW

OnePort prioritizes safety by providing robust security services. These include monitoring check-in areas, verifying travel documents, inspecting baggage, controlling access to aircraft, and managing secure facilities for inadmissible passengers.

AVIATION SECURITY

KEY SERVICES:

• Check-in Area Monitoring:

  Watching for unattended items or suspicious behavior.

• Baggage and Ramp Security:

  Conducting thorough checks of luggage and monitoring ramp areas to prevent unauthorized access.

• Aircraft Access Control:

  Restricting access to aircraft to authorized personnel only.

OVERVIEW

OnePort ensures secure and efficient cargo handling through specialized services tailored to meet the highest standards of safety, compliance, and operational excellence. From acceptance to final delivery, our team oversees every stage of the cargo process with precision and care.

CARGO SERVICES

KEY SERVICES:

• Cargo Screening and Inspection
  Thorough screening of all inbound and outbound cargo to detect prohibited items and ensure compliance with aviation security regulations.

• Warehouse Management
  Secure storage solutions with real-time inventory tracking, temperature-controlled zones, and optimized space utilization.

• Documentation and Customs Coordination
  Streamlined handling of cargo manifests, waybills, and customs documentation to ensure timely clearance and regulatory compliance.

• Special Handling Services
  Expertise in managing sensitive, high-value, hazardous, and perishable goods with tailored procedures and dedicated personnel.

OVERVIEW

OnePort streamlines the process of obtaining overflight and landing permits, ensuring full compliance with international regulations and smooth coordination with civil aviation authorities. Our team works around the clock to secure the necessary authorizations, minimizing delays and enabling uninterrupted flight operations.

O/F & LANDING PERMMITS

KEY SERVICES:

• Overflight Permit Coordination
  Rapid processing of overflight permissions through close liaison with aviation authorities across global airspace routes.

• Landing Permit Acquisition
  timely arrangement of landing permits for all types of flights.

• Regulatory Compliance Support
  Ensuring all operator credentials, flight plans, and insurance documents meet the specific requirements of each country's regulations.

• 24/7 Operational Support
  Round-the-clock availability to manage urgent requests, resolve issues, and provide real-time updates on permit status.

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